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Troubleshooting

Search the knowledge base for answers to common questions

If you can’t find the answer to your question, you can Open a Support Ticket

Site Access

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  • I need to change information in my Student Profile (email address, phone number, agency, etc.)
  • I need to change my primary agency
  • I no longer have access to the email address I used to register.
  • This Field Requires a Unique Entry
  • I forgot my password
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Course Access

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  • Course Registration Codes
  • My Course Registration Code Isn’t Working

Lessons & Quizzes

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  • Can I See Which Quiz Questions I Got Wrong?
  • I’m Not Receiving Certificates After Completing a CME Lesson
  • Lesson Not Checked Off After Watching
  • I failed a quiz 3 times and need to have it reset.

Beta Testers – ALS Core CME

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  • Comments or Problems with ALS Core CME

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