{"id":19782,"date":"2022-11-11T23:17:55","date_gmt":"2022-11-12T04:17:55","guid":{"rendered":"https:\/\/elearn.suffolkremsco.com\/?page_id=19782"},"modified":"2024-11-15T17:06:04","modified_gmt":"2024-11-15T22:06:04","slug":"troubleshooting","status":"publish","type":"page","link":"https:\/\/elearn.suffolkremsco.com\/index.php\/troubleshooting\/","title":{"rendered":"Troubleshooting"},"content":{"rendered":"\n<p>Search the knowledge base for answers to common questions<\/p>\n\n\n\n<p>If you can&#8217;t find the answer to your question, you can <strong><a href=\"https:\/\/elearn.suffolkremsco.com\/index.php\/open-a-support-ticket\/\" data-type=\"page\" data-id=\"27074\">Open a Support Ticket<\/a><\/strong><\/p>\n\n\n\n<div\n\tclass=\"betterdocs-category-grid-wrapper betterdocs-blocks-grid betterdocs-blocks betterdocs-categorygrid-zqgn84f\">\n\t<div\n\t\tclass=\"betterdocs-category-grid-inner-wrapper layout-flex layout-1 grid betterdocs-column-3 betterdocs-column-tablet-2 betterdocs-column-mobile-1\" data-column_desktop=\"3\" data-column_tab=\"2\" data-column_mobile=\"1\" data-column_space_desktop=\"10\" data-colomn_space_tab=\"10\" data-colomn_space_mobile=\"10\">\n\t\t\n<article\n\tdata-id=\"411\" class=\"betterdocs-single-category-wrapper category-grid default\">\n\t<div class=\"betterdocs-single-category-inner\">\n\t\t\n<div class=\"betterdocs-category-header\">\n\t<div class=\"betterdocs-category-header-inner\">\n\t\t<h2 class=\"betterdocs-category-title\">Site Access<\/h2>\n<div data-count=\"7\" class=\"betterdocs-category-items-counts\">\n\t<span>\n\t\t 7 \t<\/span>\n<\/div>\n\t<\/div>\n<\/div>\n<div class=\"betterdocs-body\">\n<ul class=\"betterdocs-articles-list\">\n\t<li><i class=\"far fa-file-alt\"><\/i><a href=\"https:\/\/elearn.suffolkremsco.com\/index.php\/docs\/i-need-to-change-information-in-my-student-profile-email-address-phone-number-agency-etc\/\"><span>I need to change information in my Student Profile (email address, phone number, agency, etc.)<\/span> <\/a><\/li><li><i class=\"far fa-file-alt\"><\/i><a href=\"https:\/\/elearn.suffolkremsco.com\/index.php\/docs\/i-need-to-change-my-primary-agency\/\"><span>I need to change my primary agency<\/span> <\/a><\/li><li><i class=\"far fa-file-alt\"><\/i><a href=\"https:\/\/elearn.suffolkremsco.com\/index.php\/docs\/i-no-longer-have-access-to-the-email-address-i-used-to-register\/\"><span>I no longer have access to the email address I used to register.<\/span> <\/a><\/li><li><i class=\"far fa-file-alt\"><\/i><a href=\"https:\/\/elearn.suffolkremsco.com\/index.php\/docs\/this-field-requires-a-unique-entry\/\"><span>This Field Requires a Unique Entry<\/span> <\/a><\/li><li><i class=\"far fa-file-alt\"><\/i><a href=\"https:\/\/elearn.suffolkremsco.com\/index.php\/docs\/i-forgot-my-password\/\"><span>I forgot my password<\/span> <\/a><\/li><\/ul>\n<\/div>\n<div class=\"betterdocs-footer\">\n\t\n<a class=\"docs-cat-link-btn betterdocs-category-link-btn\" href=\"https:\/\/elearn.suffolkremsco.com\/index.php\/KBdocs-category\/site-access\/\">\n\tExplore More<i class=\"fas fa-angle-right\"><\/i><\/a>\n<\/div>\n\t<\/div>\n<\/article>\n\n<article\n\tdata-id=\"414\" class=\"betterdocs-single-category-wrapper category-grid default\">\n\t<div class=\"betterdocs-single-category-inner\">\n\t\t\n<div class=\"betterdocs-category-header\">\n\t<div class=\"betterdocs-category-header-inner\">\n\t\t<h2 class=\"betterdocs-category-title\">Course Access<\/h2>\n<div data-count=\"2\" class=\"betterdocs-category-items-counts\">\n\t<span>\n\t\t 2 \t<\/span>\n<\/div>\n\t<\/div>\n<\/div>\n<div class=\"betterdocs-body\">\n<ul class=\"betterdocs-articles-list\">\n\t<li><i class=\"far fa-file-alt\"><\/i><a href=\"https:\/\/elearn.suffolkremsco.com\/index.php\/docs\/course-registration-code\/\"><span>Course Registration Codes<\/span> <\/a><\/li><li><i class=\"far fa-file-alt\"><\/i><a href=\"https:\/\/elearn.suffolkremsco.com\/index.php\/docs\/my-course-registration-code-isnt-working\/\"><span>My Course Registration Code Isn&#8217;t Working<\/span> <\/a><\/li><\/ul>\n<\/div>\t<\/div>\n<\/article>\n\n<article\n\tdata-id=\"435\" class=\"betterdocs-single-category-wrapper category-grid default\">\n\t<div class=\"betterdocs-single-category-inner\">\n\t\t\n<div class=\"betterdocs-category-header\">\n\t<div class=\"betterdocs-category-header-inner\">\n\t\t<h2 class=\"betterdocs-category-title\">Lessons &amp; Quizzes<\/h2>\n<div data-count=\"4\" class=\"betterdocs-category-items-counts\">\n\t<span>\n\t\t 4 \t<\/span>\n<\/div>\n\t<\/div>\n<\/div>\n<div class=\"betterdocs-body\">\n<ul class=\"betterdocs-articles-list\">\n\t<li><i class=\"far fa-file-alt\"><\/i><a href=\"https:\/\/elearn.suffolkremsco.com\/index.php\/docs\/can-i-see-which-quiz-questions-i-got-wrong\/\"><span>Can I See Which Quiz Questions I Got Wrong?<\/span> <\/a><\/li><li><i class=\"far fa-file-alt\"><\/i><a href=\"https:\/\/elearn.suffolkremsco.com\/index.php\/docs\/im-not-receiving-emails-after-completing-a-cme-lesson\/\"><span>I&#8217;m Not Receiving Certificates After Completing a CME Lesson<\/span> <\/a><\/li><li><i class=\"far fa-file-alt\"><\/i><a href=\"https:\/\/elearn.suffolkremsco.com\/index.php\/docs\/lesson-not-checked-off-after-watching\/\"><span>Lesson Not Checked Off After Watching<\/span> <\/a><\/li><li><i class=\"far fa-file-alt\"><\/i><a href=\"https:\/\/elearn.suffolkremsco.com\/index.php\/docs\/i-failed-a-quiz-3-times-and-need-to-have-it-reset\/\"><span>I failed a quiz 3 times and need to have it reset.<\/span> <\/a><\/li><\/ul>\n<\/div>\t<\/div>\n<\/article>\n\n<article\n\tdata-id=\"596\" class=\"betterdocs-single-category-wrapper category-grid default\">\n\t<div class=\"betterdocs-single-category-inner\">\n\t\t\n<div class=\"betterdocs-category-header\">\n\t<div class=\"betterdocs-category-header-inner\">\n\t\t<h2 class=\"betterdocs-category-title\">Beta Testers &#8211; ALS Core CME<\/h2>\n<div data-count=\"1\" class=\"betterdocs-category-items-counts\">\n\t<span>\n\t\t 1 \t<\/span>\n<\/div>\n\t<\/div>\n<\/div>\n<div class=\"betterdocs-body\">\n<ul class=\"betterdocs-articles-list\">\n\t<li><i class=\"far fa-file-alt\"><\/i><a href=\"https:\/\/elearn.suffolkremsco.com\/index.php\/docs\/comments-or-problems-with-als-core-cme\/\"><span>Comments or Problems with ALS Core CME<\/span> <\/a><\/li><\/ul>\n<\/div>\t<\/div>\n<\/article>\n\n<article\n\tdata-id=\"640\" class=\"betterdocs-single-category-wrapper category-grid default\">\n\t<div class=\"betterdocs-single-category-inner\">\n\t\t\n<div class=\"betterdocs-category-header\">\n\t<div class=\"betterdocs-category-header-inner\">\n\t\t<h2 class=\"betterdocs-category-title\">Navigation<\/h2>\n<div data-count=\"1\" class=\"betterdocs-category-items-counts\">\n\t<span>\n\t\t 1 \t<\/span>\n<\/div>\n\t<\/div>\n<\/div>\n<div class=\"betterdocs-body\">\n<ul class=\"betterdocs-articles-list\">\n\t<li><i class=\"far fa-file-alt\"><\/i><a href=\"https:\/\/elearn.suffolkremsco.com\/index.php\/docs\/course-navigation-toolbar\/\"><span>Course Navigation Toolbar<\/span> <\/a><\/li><\/ul>\n<\/div>\t<\/div>\n<\/article>\n\t<\/div>\n\t\t<div class=\"clearfix\"><\/div>\n\t<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Search the knowledge base for answers to common questions If you can&#8217;t find the answer to your question, you can Open a Support Ticket<\/p>\n","protected":false},"author":13,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"generate_page_header":"","footnotes":""},"class_list":["post-19782","page","type-page","status-publish"],"acf":[],"_links":{"self":[{"href":"https:\/\/elearn.suffolkremsco.com\/index.php\/wp-json\/wp\/v2\/pages\/19782","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/elearn.suffolkremsco.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/elearn.suffolkremsco.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/elearn.suffolkremsco.com\/index.php\/wp-json\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"https:\/\/elearn.suffolkremsco.com\/index.php\/wp-json\/wp\/v2\/comments?post=19782"}],"version-history":[{"count":2,"href":"https:\/\/elearn.suffolkremsco.com\/index.php\/wp-json\/wp\/v2\/pages\/19782\/revisions"}],"predecessor-version":[{"id":27080,"href":"https:\/\/elearn.suffolkremsco.com\/index.php\/wp-json\/wp\/v2\/pages\/19782\/revisions\/27080"}],"wp:attachment":[{"href":"https:\/\/elearn.suffolkremsco.com\/index.php\/wp-json\/wp\/v2\/media?parent=19782"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}